Shipping
We understand that once you have placed your order, you want it to be at your door as soon as possible. That is why we aim to ship orders within 24 hours of payment (excluding weekends), and have developed relationships with some of the biggest delivery companies in the game to ensure that you get your items as quickly and efficiently as possible.
In the instance you have a concern with your delivery, please do let us know and we will be happy to assist. If you have a delivery concern, in most cases you will also be able to speak with the courier direct who will be able to give you up to date information about your parcel. If you are concerned that your item has been damaged in transit, please sign for the goods as damaged where possible and let us know. Any damages must be reported within 24 hours of delivery and before the item is used.
Please note, a very small number of items may have extended delivery dates due to ongoing global supply issues. If your order is subject to a delay outside of our normal service, you will be kept well informed.
UK Orders
When purchasing your items, we offer two simple postage options; Standard Free Shipping and Express.
Standard: Standard Delivery is our free option. This delivery option is always free for mainland UK customers, provided you are not in a remote area surcharge zone (see below). Delivery is estimated at approximately 2-3 business days after dispatch.
Express: Express Delivery aims to be with you the next business day after dispatch in most cases. Occasionally, it can take up to 2 business days after dispatch.
When we receive your order, your goods will be shipped with the most suitable carrier depending on the shipping option that you have selected.
International Orders
When purchasing your items, the shipping rate will be calculated for you at checkout.
When we receive your order, your goods will be shipped with the most suitable carrier depending on the parts that you have purchased. For most countries with established courier distribution networks, delivery is within 3-15 days.
Surcharges
Expanded Area Charge:
Regrettably, some locations within the UK may attract an additional delivery surcharge. This is mainly confined to Northern Ireland, Highlands and Outlying Islands. For the vast majority of orders, there will be no surcharge. However, regrettably, there may be an additional charge for some of our larger items. Unfortunately due to the wide variety of items we sell and the many different delivery locations you may request, it is not always possible to advise you of a surcharge until we know the exact items you wish to purchase and the delivery Post Code.
If you are concerned that your order may attract a surcharge, please feel free to get in touch and we will gladly advise you of any additional charges that may be incurred. Alternatively, feel free to place your order, and should any charges be applicable to your order, we will promptly get in touch and you will be given the choice to either pay any excess or indeed cancel your order for a full refund. We are endeavouring to do everything we can to minimise expanded area surcharges including utilising the services of a wide range of couriers to minimise costs.
Incorrect Address Charge:
We cannot understate the importance of checking your delivery address. Whilst we do everything we can to filter incorrect addresses, it is ultimately your responsibility to provide us with the correct address. Please check your delivery details thoroughly to ensure you have provided us with your full and complete address.
If you have provided us with an incorrect address, additional charges may be incurred:
If an item is returned to us by Royal Mail because your item was undeliverable due to incorrect addressing, you may be charged a redelivery fee.
Some of our couriers offer the ability to change the delivery address on route. This is however also at additional charge.
We are regrettably unable to accept any liability for the loss of any parcels where you have provided an incorrect or incomplete address.
Please be aware that all shipping estimates are provided as a guide and are not guaranteed.